There are two types of repairs and maintenance:
Urgent or Emergency Repairs
These items include, but are not limited to: burst water pipes, overflowing drains, burnt out and smoking electrical points, or strong smells around the main power switchboard. It also includes alarm faults (going off constantly) and repairing damage caused by a burglary which has been reported to the Police (locks, windows etc).
For these types of repairs you need to telephone us immediately. Your first call will be to the Tenancy Manager or Property Manager assigned for your tenancy. If you cannot speak with them personally, please do not leave a voicemail message, but instead telephone call our main number (03 377 0400) and tell us that you have an emergency repair.
After-hours Emergency repairs
Our phones are answered by Signature Security Systems whenever our office is closed. If you have an emergency situation, please phone our main office number (03 377 0400), and our answer-service will transfer your call to one of our staff who can authorise and arrange emergency repairs.
We would ask that you put ALL requests for repairs and maintenance to the property in writing. You can either fill in one of the forms we gave you in your New Tenancy Information folder at the beginning of your tenancy,
What things are tenants responsible for?
What are the Landlord’s responsibilities?
It is our role as Property Manager, and Landlord, to ensure that the Property Owner keeps the property in reasonable condition - to ensure that repairs and maintenance are done promptly and to a good standard; and to make periodic recommendations to improve the condition of the property.
Some repairs are able to be arranged immediately without reference to the property owner. Others will require discussion, but we will attempt to get necessary and approved routine maintenance be carried out in a reasonable amount of time. After-hours callouts incur extra charges, and so routine maintenance matters will be deferred until the next working day, provided it is reasonable to do so.